Need help with iDeeJay?
We’re here to help with your account, live sessions, music playback, requests, events, profiles, and other iDeeJay features.
Contact Support
How can we help?
Account & Sign In
Help with signing in with Apple or Google, account access, profile information, or changing your account details.
Live Sessions
Help creating, joining, or managing a live session, including session codes and Around Me discovery.
Song Requests & Queue
Help with requesting songs, voting, the live queue, or Now Playing information.
Music Playback
Help with Apple Music playback, subscriptions, playback permissions, or songs that are unavailable.
Location & Around Me
Help with location permissions, nearby sessions, and map functionality.
Notifications
Help with push notifications, session activity, messages, and other alerts.
Moments & Social Features
Help with Moments, comments, profiles, following users, messaging, blocking, or reporting content.
When contacting support
Please include a brief description of the problem, your iPhone or iPad model, iOS or iPadOS version, iDeeJay app version, screenshots or screen recordings if helpful, and the session code when the issue involves a live session.
Please don’t send passwords, Apple ID credentials, payment information, or other sensitive information.
Delete Your Account
You can delete your iDeeJay account from within the app under: Profile → Settings → Account → Delete Account.